Google Me This, Google Me That: Facebook vs Google, Should I bring a Bat?

It’s not Pacquiao vs Mayweather, but its the still the fight everyone is begging to see.

google facebook fight

For being the most dominant web heavyweight over the past ten years, few companies have as many resounding failures as Google.  With every success the company’s experimentation friendly environment (many engineers are given one day out of the work week to dedicate to individual development projects) has created have come equally brutal misfires.  This is the very reason behind the cautious skepticism regarding the explosive rumors that Google is once again making a push into social media..  But this time, allegedly, they mean it.  Rather than simply developing a social media side project a la Orkut of Buzz, word is that “Google Me” (a name that will surely change once Google actually acknowledges the project) is receiving engineering priority.

The hype for this struggle writes itself: One a grizzled veteran with title belts but its fair share of defeats.  The other a much hyped star coming off a improbable string of victories, and lately showing signs of weakness. But now that Google is apparently getting serious about this street fight with Facebook where will they draw the battle lines, and what can those outside of social media learn about positioning themselves on the web?  Will any holds be barred?

The immediate obstacle, one Google must be painfully aware of, is that people don’t just move social networks for quips and giggles.  Facebook is for your personal life.  LinkedIn for your professional.  Twitter is for trends and networking.  MySpace is for, in theory, Music and Movies.  Where exactly is Google expecting to fit in?  If we look at the decline of social media platforms past the reason for each exodus were pretty obvious.  Friendster: didn’t allow for the voyeurism/creeping anonymity people needed to really invest their time on other people’s profiles.  When users know who is viewing their page, shame leads to users that are less likely to explore others.  MySpace: users were given too much freedom regarding the layout of their pages leading to rampant lacks of continuity, site instability, and a generally seedy experience.  The MySpace experience quickly turned into the equivalent of clubbing in Tijuana during Spring Break. Although Facebook has a history of making seemingly unpopular updates to their policies and UI they seem to have in retrospect gone on a long streak of making all the right calls.  They have done this by both staying nimble to users needs while also knowing when to listen to their users needs.

If Facebook has a weakness right now it is obviously user privacy.  Nasty letters from the ACLU don’t usually make it on to most people’s refrigerators.  That said, privacy is probably the issue that Google is least trusted to deliver.  The issue of mobility between networks though is another area that Google could exploit. As Wired’s Ryan Singel suggested an approach that would allow users to “weave” their social network activity and data through open standards may be their gateway.  Think of HootSuite on steroids, lots of steroids.  The approach makes a lot of sense; rather than trying to approach from their weakness, they’d in theory approach from their strengths: integration.

One of the keys to Facebook’s early success was its use of previously existing, very strong networks as part of its launch.  By using universities they were able to immediately grab a very large body of computer using, young, upwardly mobile members.  Google will not have that advantage.  What they will have though is a large body of user information and a general web population who are familiar with what social media is.  For Google they have the tools to know where the networks exist, but will have to pool them together in a manner that feels as organic as possible.

The web has been absolutely abuzz with recommendations for Google Me.  Some have called for a near exact replication of Facebook. Others have warned against throwing all of Google’s others tools into the interface (Wave, Docs, etc…).  What may be the most difficult, yet also most important, operative goal is to just keep it simple.  Google’s recent projects have become so complex that they are difficult to even describe what they offer.  Its about time that Google got in touch with its inner start-up, to that simplicity that makes projects attractive to VCs.  If Google Me’s launch comes with a flurry of long winded and vague explanation videos it will surely fail. If it can be described clearly and succinctly in 30 seconds or less, it may just be a success.

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Facebook Editorial, Google Editorial, Social Media No Comments

The Full Power of Social Media Marketing

Social Arrow

With Hitwise releasing a report that social media in the UK now receives more traffic than search, and SWX Advanced’s session on “Ultimate Social Media-Tools,” generated a significant level of dialog regarding shifts in SEO and social media.   Although Hitwise’s reporting methods have generated some levels of controversy (the classification of YouTube as a social media outlet) their recent analysis does bring strong data to the long standing discourse regarding browsing behavior.  For many this shift has been regarded as a “when” rather than a “if.”  As such it is no surprise that we have recently encountered two interesting start-ups, still very much in the beta version, attempting to capitalize on the commercial implications of social media becoming the dominant portal for users on the web.

One of TechCrunch Disrupt’s Battlefield finalists, CompassLabs aims to provide that ever illusive element of social media: buyer intent.  CompassLabs’ algorithms crawl Tweets and Discussion Boards to find strings which signify that a user is looking to make a purchase.  Users who make posts with a high probability of purchasing intent then receive targeted ads directly from participating vendors.  While the success of the company will ultimately rely on the willingness of social media outlets to share user data (CompassLabs’ future with Twitter is in question, and the Golden Calf- Facebook- is still illusive) the concept alone is enough to generate some excitement.

Perhaps the greatest advantage search campaigns hold over social media are the ability to easily quantify effectiveness through analytics.  At SWIX Advanced on Tony Adams of MySpace (!) discussed SWIX, a comprehensive social media analytics tool.  SWIX collects data via pods from 20 social media outlets and provides clear metrics in one location.  With an impressive array of tools and one stop, multi-outlet analytics, companies like SWIX appear to be the next step in fully wielding the marketing potentials for social media.  Going forward it will be interesting to see who else will want to jump into this pot.  Currently SWIX offers their services at monthly rates; but with Bing now offering social media search one has to wonder if one of the web giants will offer a free service that will blow SWIX out of the water.
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Business X-Factors, SEO, Social Media No Comments

Marketing Lessons From Senatorial Candidate “Alvin Greene”

Money may not buy you love, but when a campaign outspends its rival 25:1 and still falls behind, wasting money certainly will buy you anger and confusion.  No greater example of this can be found than in South Carolina’s recent Democratic Senate primary. Over a week after a stunning upset of Vic Rawl by the previously unknown Alvin Greene, political pundits are still attempting to understand how a man with over 20 years of public service experience lost to a unemployed man living in his father’s basement.  The numbers go against all logic.  Vic Rawl’s campaign had a budget of $250,000 to Alvin Greene’s ballot minimum of $10,400.  Rawl had a campaign team of 12 that employed almost every campaign device in the book.  Greene had himself and zero campaign expenditures outside of the cost of getting himself on the ballot.  Yet considering all of these factors, Greene captured 59% of the vote.  Obviously many have cried foul, hypothesizing conspiracies and deviant schemes.  Someone outside of the race has to be to blame for such an epic campaign failure, right?  Well, maybe not necessarily.  Regardless of the legitimacy of Alvin Greene’s campaign there are some incredibly useful marketing lessons to be learned by his improbable success.

Names Still Matter
An election results theory that was first cast off as a joke now stunningly seems to be gaining validity.  On Monday the first of perhaps many Greene voters publiclyadmitted that she voted for Greene simply because of how closely his name resembled soul singer Al Green.  Perhaps Vic Rawl would have fared better if his first name was Lou (a la jazz singer Lou Rawls) but instead his name appears much closer to “Sick Raw”, far from an appetizing candidate.  All things equal, people are going to make the choice with the most name recognition, relevant to the subject matter or not.  Selecting the right name for your business is a branding fundamental; if your name does not direct leads to a specific narrative they will supply the narrative for you, to your benefit or detriment.  It’s an element so many of us take for granted until events like the South Carolina primary suddenly remind us of their power.

Placement Still Matters
Although Greene was victorious by a massive 18 point margin, studies show that at least 2.3 of those percentage points can be directly attributed to the fact that his name was first on the ballot.  Case studies show that this differential increases when less money is involved with the campaign. It’s an element to the decision making process that seems so juvenile yet holds significant weight- preference goes to whoever the eye sees first.  It’s the very core behind launching an SEO campaign.  If anything the curious case of Alvin Greene shows the importance of aggressive SEO campaigns in very competitive markets.

So What?
Moving forward theories explaining the results of this election are bound to continue, but the marketing lessons to be learned from it are very simple.  When we consider that less than 30% of registered Democrats voted in the South Carolina primary, and the seemingly curious nature of the results, it is easy to see a very basic lack of engagement in the voting process.  In turn this should cause the business owner to ask if their marketing practices are actively engaging their potential customers.  Do we inspire our customers to care about the services we offer?  Are we then sufficiently fulfilling their needs?  Is our brand important enough to customers that they are willing to look for us even if we aren’t at the top of a list?  Are we inspiring our customers to be active consumers of our business, or are they engaged with us passively?  Without cogent and honest answers to these questions it is still very possible to lose, even if you are outspending the competition 25:1.

Looking for more on the mysterious Alvin Greene?  Check out this video

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Business X-Factors No Comments

Google Caffeine: Another Piece In A More Complicated SEO Puzzle

googlecaffeien
Long anticipated and much hypothesized, Google Caffeine officially went live Tuesday evening.  While not an algorithmic change of the Mayday caliber, Caffeine offers significant changes to the user experience with claims that the engine now offers 50% fresher results.  Tweaks in search occur constantly and across all engines with varying SEO implications.  With Caffeine being Google’s most significant indexing change in years, dialog surrounding its impact has rapidly expanded over the past 72 hours.  This change does not come as a surprise to many industry professionals but can be seen as a crucial step in the major search infrastructure overhaul Google has been engaged in over the past year.
Early consensus maintains that Caffeine itself will have very little impact on SEO practices and results.  At its most basic level Caffeine is simply a more efficient crawl to index process in which indexes are updated closer to real-time from the moment they are crawled.  Yes, by itself faster indexing holds almost zero SEO implications, but this would be like saying lettuce has no impact on the experience of devouring a delicious BLT.  While Google’s Matt Cuts claims that the Mayday algorithmic change has nothing to do with Caffeine, it is important to note the impact these two independent updates (or ingredients) create when placed together.  One could consider the Mayday update as an engine modification for more specialized, high end performance and Caffeine as a significantly elevated octane fuel needed to power this engine modification to its highest potential.  As our own Ricardo Figueiredo describes, Caffeine is the means by which Google can effectively implement the changes in long-tail search brought on by the Mayday update.
As search gets faster and more efficient, in particular long-tail search, it naturally then magnifies the importance of every SEO practice.  Site load speed, meta title and tag descriptions, crawl rate, freshness of content– elements that in the past could have evaded the attention they deserve– now hold greater  weight.  In turn we should begin to see faster results from SEO campaigns, but these faster results only mean that maintaining campaigns and desired SERPs over the long term will be even more difficult.  A faster and more responsive search leads to significant complexities in keyword analysis and positioning as #1 rankings may have a higher propensity to change.  For many these changes have already created a notable impact over the past two months.  ”We are seeing a shift to where three or four word keywords are now the new generic keywords” Figueirdo notes.
longertail
For businesses looking to embark on an SEO campaign these changes increase the importance of selecting a team that not just stays on top of changes in search, but looks at them with enthusiasm and actively accepts the challenges brought on by an ever-changing landscape.  Faster search, real time indexing, and long-tail search efficiency mean that staying literally on top of the game now, more than ever, requires an SEO strategy that is dynamic and ongoing.  Short term pushes will see that short term shorten.  In the end Google’s evolving search still maintains the same goal of connecting users to their desired content quickly and efficiently, so it is important embrace these changes as a more effective means to connect consumers to vendors.  If anything Google’s recent changes will separate professionals who are serious about their craft from those who have just been pretending.
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Google Editorial, SEO 3 Comments

What’s New About “New” in Mobile Ads?

baby danger

It has been almost two months since Steve Jobs first introduced Apple’s intentions of entering the mobile advertising market with the iPhone 4’s iAds application feature.  While at first viewed as part of the multi-pronged reaction to Google’s acquisition of AdMob (an acquisition the FTC explicitly says they recently approved based on Apple’s reactionary acquisition of Quattro), this should not be viewed as just another intriguing chapter in the once incestuous, now openly combative relationship between Google and Apple.  Jobs’ performance at Monday morning’s WWDC points to intriguing philosophy shifts in mobile advertising.  Shifts, yes, but not the dramatic, “game changing” shifts that Apple has built their brand on.

In declaring that “search on mobile isn’t happening” Jobs’ illustrates what many have observed: that mobile users essentially micro-search through the use of apps rather than using the traditional engines popularized by desktop and notebook users.  This clearly explains how Jobs was able to announce that iOS4 will offer Microsoft’s Bing as a search option not just comfortably, but with condescending praise.  That said, niche-based search found through apps clearly complicates most mobile SEO strategies, in particular when professionals lazily attempt to replicate standard web strategies on mobile platforms.

With apps becoming the strongest way to reach the mobile consumer–Jobs’ boasts the ability of iAds to reach 1 billion daily impressions–the seamless integration of ad and app is natural.  There is certainly much to be excited about iAd’s goal of providing the interactive and emotive elements of the ad space seamlessly within the application (”an application with the application”), rather than simply linking to an outside website.  But, any time we come across something announced as *new* it becomes important to consider what exactly is new about it.  Ironically, when considering descriptions of iAds they sound curiously familiar to many expandable java ads that allow users to experience the ad while staying within the website it is embedded in.

Also, with iOS4 finally offering the multi-tasking capabilities so many users pined for, it suddenly becomes more difficult to articulate the advantages of a user being able to experience ad applications within the original application.  As users become more accustomed to the ability to move through simultaneously running applications the novelty of opening an ad app within an application runs thin.

Are iAds “game changing” in and of themselves?  No, but the posturing of Apple and Google leading up to and after its July 1st release certainly will be.  Apple’s current $60 million in ad campaign commitments is still dwarfed by Google’s ad empire, but the often tangled relationship between these giants will naturally cause this to change moving forward.  That said, Jobs’ goal to create platforms to deliver ads with “emotion” and interactivity magnifies an element that many unsuccessful campaigns fail to properly employ: the need to weave a coherent and effective advertising narrative– something that does not inherently need “game changing” or “revolutionary” platform developments.

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Business X-Factors, Media, Web2.0 1 Comment

The Weekly Insider 06/02

This week’s theme is: Juicy Sausage

That’s right; delicious links.  What makes a good link?  It has to taste exactly as you thought it would (relevant), have a flush casing (anchor text), and get those nice brown char marks on the grill (follow).

Google Confirms “Mayday” Update Impacts Long Tail Traffic
Which universal search element to you most commonly target?
Why Google Local Listings Merge and How to Unmerge Listings.
All Links are Not Created Equal: 10 Illustrations on Search Engines’ Valuation of Links
Local Links For Local People
SEO Strategy – Taking SEO Beyond the Typical Audit
Facebook just blew away the competition in Display Ads

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Media, SEO, The Weekly Insider 1 Comment

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